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Shipping & Returns

SHIPPING INFORMATION

Although we will do our best to ship orders as soon as possible, they may take up 1-2 weeks to ship as some products are made to order.  Some orders may take as long as 4-6 weeks to ship, as some products are considered a slow fashion item and are made to order from international artisans.  In any event, we will notify you via email with tracking information and estimated arrival once your order has shipped.  Please feel free to contact us with any questions.  We are new on this e-commerce and shipping journey and we appreciate your patience! 

**We ship most orders via USPS priority or first class mail, due to circumstances related to Covid-19, please expect delays in delivery - this is beyond our control.**

INTERNATIONAL SHIPPING

International shipping is not available via checkout.  We will handle this request on a case by case basis, please email us at info@mercaditomonarca.com with your inquiry.

 

RETURNS & EXCHANGES

Currently, all in store and online sales are final.  Be sure to review your order carefully and contact us prior to ordering if you have any questions. Many items are handmade and painted by different artisans, therefore, items may differ from image shown or have natural imperfections.

DAMAGE or DEFECTS

Be sure to review your items within 48 hours of package arrival, keep in mind that most items are handmade by artisans and will contain imperfections.  If you identify any damage or defect that impairs proper use of product or significantly affects quality, please email us at info@mercaditomonarca.com with your order # and complete name. We will do our best to help resolve the issue to the best of our ability.